HanzTools Refund & Return Policy | 90-Day Guarantee

Refund & Return Policy

At HanzTools, we are committed to providing reliable tools and automotive products. If you experience an issue with your order, please review our Returns & Refund Policy below.

We can provide a full refund or exchange if any of the following situations occur within 90 days after the delivery is signed:

You received the wrong item, damaged product, or a product that is defective or has quality issues.
The product you received does not match the product description or specifications due to manufacturing or fulfillment errors.

Note: Approved refunds will be returned to the original payment method within 3–5 business days after processing.

Refunds will not be issued under the following circumstances:

Damage or issues caused by misuse, improper installation, or unauthorized modification of the product.
Incorrect shipping address provided by the customer resulting in delivery failure.
Order issues caused by customer selection errors (wrong model, size, or specifications).
Requests submitted more than 90 days after delivery confirmation.

Before shipment, all HanzTools products undergo quality inspection to ensure accuracy and performance.

If you have any questions regarding our products or policies, our customer service team will be happy to assist you and provide professional support.

If your return request meets our 90-day eligibility standard, we will cover the return shipping cost. Please contact our customer service team and provide valid return freight proof after shipping the product back.

Once an order is placed, it enters processing promptly.

Please note:

24–48 hours after order placement
- Cancellation will result in a 20% refund.
After 48 hours
- Order cancellation is not available.
After shipment
- Orders cannot be canceled.

Contact the HanzTools customer service team via email.
Provide your order number and the reason for the refund request.
Our team will review and confirm the refund amount based on this policy.
Once approved, the refund will be processed.
Refunds are issued within 3–5 business days.
- Please note: bank processing may take an additional 7–10 business days.

To request an exchange, please contact customer service via email and follow the provided instructions.

Customers are responsible for return shipping costs.
Replacement items will be shipped after we receive the returned product.

To initiate a return:

Contact customer service to request return authorization and instructions.
Follow the return instructions carefully.
Returned items must be unused, undamaged, and in original condition.
Include a note with your order number and contact email.
Returns will be processed within 3 business days after receipt.
Original shipping fees are non-refundable.
No restocking fee applies to approved returns.

The HanzTools team will contact you and provide the return address.

In certain cases, we may offer a replacement or resend instead of a refund. Please note: we do not provide both a refund and a replacement for the same order.