Refund & Return Policy
Why didn't I receive an order confirmation email?
If you did not receive your order confirmation email, please check your spam folder. Please email the customer service team with your transaction ID.
Can I cancel my order?
If your order has not shipped, you can cancel it under My Orders. Or you can also contact us for assistance.
*Please note that we cannot cancel orders that have already been shipped.
How to check order status？
Your current order status is displayed on the My Orders and Tracking page.
How do I write a review?
Once you receive your package, please click the "Write a Review" button on the My Reviews page to write a review.
Can I change the delivery address after payment?
- Please contact us to change your address before your item ships.
Where is the product shipped from?
Our warehouses are located in America, Europe and Australia. We will prioritize the delivery of your package from the warehouse closest to you.
Why didn't I receive an order confirmation email?
If you did not receive your order confirmation email, please check your spam folder. Please email the customer service team with your transaction ID.
How long is the delivery time?
Warewhouse processing time 1-2 business days, delivery time is 2-6 business days for general products and 10-15 business days for heavy＆big size products.
How to get tracking information?
Tracking information will be updated on the My Orders page at the same time after the package is shipped.
Why is the tracking number invalid?
Please wait patiently. Tracking numbers are not valid until the carrier scans the package and uploads the information.