Refund & Return Policy

We can provide a full refund or exchange if you encounter any of the following situations within 90 days after the delivery is signed.

Note: The refund will be returned to the original payment method within 3–5 business days.

  1. We sent the wrong order or item, you received a damaged item, or the product you received is defective or has quality issues.
  2. The product received is different from the description, images, specifications, or other information displayed on the HanzTools website due to a manufacturing or fulfillment error.

Non-Refundable Situations

  1. Refunds cannot be issued if the issue results from product misuse, improper installation, unauthorized modification, an incorrect shipping address provided by the customer, selection of the wrong model, size, or specification, or delivery failure caused by the customer.
  2. The return or refund request is submitted more than 90 days after delivery.

Our Guarantee

Before shipping, HanzTools checks the quality and accuracy of each product.

If you have any questions about our products, our customer service team will assist you.

If your return meets our 90-day return standard, we will cover the approved return shipping cost. Please contact our customer service team after shipping the product and provide valid proof of return shipping payment.

Order Processing

Once your order has been submitted, we will begin processing it promptly.

Please note:

  1. Within 12 hours after placing the order, you may contact customer service by email at hanztoolsglobal@gmail.com to cancel the order. A transaction fee of 4.2% of the refund amount will be deducted.
  2. Within 12–24 hours after placing the order, the order will enter the processing stage. If you need to cancel the order, a 50% restocking fee will be charged, and 50% of the order amount will be refunded.
  3. Within 24–48 hours after placing the order, if you need to cancel the order, 20% of the order amount will be refunded.
  4. Order cancellation is not available more than 48 hours after placing the order.
  5. After shipment, the order cannot be canceled.

Refund Process

  1. You must first contact the HanzTools customer service team by email at hanztoolsglobal@gmail.com. Please provide your order information and the reason for the refund request.
  2. Both parties will communicate according to the refund policy.
  3. Both parties will agree on and confirm the refund amount.
  4. Our staff will process the refund.
  5. The refund will be returned to the original payment method within 3–5 business days. You will receive an email notification after the refund has been processed.

Exchange Policy

Contact HanzTools customer service at hanztoolsglobal@gmail.com and follow the instructions provided by our customer service team.

Customers are responsible for the return shipping cost. The replacement product will be shipped after we receive the returned item.

Return Policy

Contact HanzTools customer service at hanztoolsglobal@gmail.com and follow the instructions provided by our customer service team.

Customers are responsible for return shipping costs. Any original expedited shipping fee will not be refunded. There is no restocking fee for approved returns.

Return Process

You can email hanztoolsglobal@gmail.com with the details of your order.

  1. You must first contact the HanzTools customer service team by email to request return authorization and return instructions.
  2. Follow the instructions provided by our customer service team.
  3. Returned products must be unused, undamaged, and in their original condition and packaging.
  4. Please include your order number and contact email with the returned product.
  5. Returns will be processed within 3 business days after receipt. You will receive an email notification after your return has been processed.

Please note that payment processing is beyond our control, and it may take an additional 7–10 business days for the funds to appear in the account used at checkout.

Return Address

The HanzTools customer service team will contact you and provide the return address after your return request has been approved.

Please do not return products without prior authorization.

Alternatively, we may offer a replacement or resend the product free of charge where applicable. Please note that we do not provide both a full refund and a replacement for the same item.

If you have any other problems with your order, please contact the HanzTools customer service team:

HanzTools reserves the right to amend this policy at any time. Any updates will be published on this page.